Here you will find copies of both our GDPR compliant Privacy Policy and Terms & Conditions. If you have any questions about either, please contact us directly.
Privacy Policy
In line with the GDPR regulations that came into effect on 25 May 2018, we made some changes to our Privacy Policy, in order to be fully compliant and offer our customers complete peace of mind. The full policy can be found below.
Protecting your Privacy
Your privacy is important to us. Our commitment to privacy has not changed. This Privacy Notice has been written to make it easier to read and to address new global requirements which come into effect on May 25th 2018. It is likely that we will need to change this Privacy Notice from time to time. The latest version is available on our website under the Legal section or by contacting privacy@solonsecurity.co.uk for a copy.
This Privacy Notice applies to the use and processing of personal information collected and used by Solon Security Ltd or companies owned by Solon Security Ltd, such as F4 Enterprises Ltd.
The phrases “Solon”, “us” or “we” shall, when used herein, mean those members of the Solon Security Ltd Group.
This Privacy Notice is applicable to customers, suppliers. There is a separate Privacy Notice for Staff.
Information Solon collects
We collect personal information about you from a variety of sources. This includes information we collect directly from you; when you email us or contact us via any other electronic format; when you visit our stand at an exhibition and complete a Contact Sheet; information your Head Office or Buying Group gives us; information we collect when you place an order directly with us or on one of our websites; information you give us if you subscribe to our newsletter via the website.
The legal bases we rely on are:
Consent – if you give us your specific consent to contact you, for example when you tick a box to receive email newsletters. You can revoke this consent at any time.
Contract – to fulfil our contractual obligations to you, for example if you place an order with us and you specify a private delivery address, or you give us your name and mobile number for contact purposes.
Legal compliance - if the law requires us to collect and process your data, for example if we need to pass on details of people involved in fraud or other criminal activity affecting Solon to law enforcement agencies.
Legitimate interest – where it might reasonably be expected we can use your data as part of running our business, for example we may use your purchase history to send you our newsletter, or information about offers of products we think may be of interest to you, or to send you our annual catalogue.
The types of information we collect
- For orders placed with us directly (normally by email or telephone) we will collect your name and title; email address; a postal address (which may be a private address if you request this); telephone and/or fax number; and payment information (such as credit card) where relevant.
- If you register an account with us on one of our websites we will collect your name, title, email address, delivery address. If you subsequently place an order on one of our websites we will also collect information about your purchase and we may use this to analyse trends and to tailor future communications with you. If you subscribe to our newsletter via the website we will collect your email address.
- For organisations to whom we would like to market our products, using the basis legitimate interests, we may collect the name, email address and/or telephone number of the person responsible for purchasing or decision-making in that company/branch/site. Sometimes this information has been given to us by your head office or the buying group you are a member of. We may obtain or check this information from publicly available sources (such as your own website) or the internet from time to time.
- We collect details of any comments or complaints you make and this may include notes on conversations we have with you.
- We use cookies on our websites to enhance your customer experience, see later section called How we use Cookies
How we use this information
We use this information to create and manage your account so that we can provide you with an efficient service when you have requested a quotation or placed an order with us.
We might also use this information to send you information on related products/services that we think may be of interest to you. You can opt out of this service at any time.
If your Head Office has agreed a contractual service/special pricing with us, we will use your information to let you know about our products and services and how you can place orders.
From time to time we are required by law to contact you and update you on legal matters, for example, changes to our service or updates to our Privacy Notice or product recalls. These service messages will not include any promotional content and we do not require your prior consent because in contacting you we are fulfilling our legal obligations to you (see section on legal bases above)
For Suppliers, we use this information to send you Purchase Orders, quotation requests, enquiries etc for goods we may wish to purchase from you. We also use this information to contact you generally for business purposes, eg catalogue request, product information, customer service queries.
How we use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website:
The website will remember:
- what is in your shopping basket;
- where you are in the order process
- that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not strictly necessary,but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously)
Functional Cookies
The website will offer live chat support (if available) and track the pages you visit via Google Analytics
Targeting Cookies
The website will allow you to share pages with social networks such as Facebook (if available) and allow you to share pages via Add This (if available)
To view the “Add This” Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the “Opt out” button.
This website will not:
- Share any personal information with third parties
Information sharing
We do not sell your personal information to anyone.
We may share your information with another member of the Solon group.
We may share your information with third-parties who perform services on our behalf. For instance, to fulfil our contractual obligation to you or to help us to deliver marketing to you.
We do not send your personal information to any third-party service providers located outside the European Economic Area (“EEA”)
We may share your information with a successor to all or part of our business. For instance, if the business, or a part of the business, is sold, we may share your personal information with the successor as part of the hand-over.
We will share your information if we think we have to in order to comply with any laws or protect ourselves. For instance, if this is required during by a government body or investigatory body, or if we are investigating potential fraud.
Third-party service providers
We engage third-party providers to perform a variety of business operations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we require them to protect this information appropriately and not use it for any other purpose.
Examples of third-party service providers are:
- Operational companies such as delivery couriers who deliver your orders and/or collect goods from you
- IT companies who support our business systems and website(s)
- Marketing automation platforms, such as MailChimp, who send out newsletters etc on our behalf via email
- Mailing companies who deliver our catalogues / mailshots, in physical format
Other situations
We may transfer or otherwise process your personal information:
- As part of the sale of a Solon brand to another company
- To protect, defend or exercise the rights and property of Solon (including enforcing our Terms and Conditions)
- When required by law and/or government authorities
Personal Information Retention Period
We keep personal information to do with your orders and our contractual obligations in our business system and we do not currently delete this data. We do however shred all written correspondence (eg orders, print outs) after the legal period required for keeping this information. We shred any credit card information you give us as soon as the card payment has been processed on our credit card machines. We keep contact information (names, email addresses) in our business systems and these can be deleted or redacted (made anonymous) on request, provided there is no legal requirement to keep the information. See below for how to contact us to have this information deleted/redacted.
Your Rights and Access to the information we hold about you
To the extent provided by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
- You can ask us to tell you where we hold your information. We must comply with this request free of charge in most cases.
- You can ask us to correct personal data where it is incorrect, out of date or incomplete
- You can ask for certain information to be deleted or redacted (replaced by unidentifiable markers) where this does not contravene existing law.
- You can ask us to stop using your personal data for direct marketing
- You can unsubscribe from any newsletters you receive using the Unsubscribe option at the bottom of any email you receive or by contacting us directly at privacy@solonsecurity.co.uk.
- You can change your details and password for online accounts but you cannot delete your account record. You can contact us and ask us to do this for you. Please either telephone us on 01352 762266 or email us at privacy@solonsecurity.co.uk.
How to contact us
You can contact us to request to exercise these rights as follows:
- In writing to Solon Security Ltd or F4 Enterprises Ltd, Unit 40 Manor Industrial Estate, Flint, CH6 5UY
- by email privacy@solonsecurity.co.uk.
- by telephoning customer services: Solon 01352 762266, F4 Enterprises 01352 736120
Any concerns you may have
If you have any concerns about the way we are collecting or using your personal data, you can raise your concern with us in the first instance or directly with the Information Commissioner’s Office at https://ico.org.uk/concerns/
Terms & Conditions
- GENERAL
(i) These Conditions shall govern all transactions into which Solon Security Ltd ('Solon') enters with its customers.
(ii) In these Conditions 'customer' shall mean the other party to any quotation, offer, order or contract with or by Solon, 'the goods' shall mean products manufactured or sold or services performed by Solon or by the customer.
' Invoice' shall mean the document dispatched to the customer requiring payment & containing specifically or by inference these Conditions;
' Proforma Invoice' shall mean an invoice sent by Solon to the customer requiring payment to Solon before dispatch of goods;
' Order' shall mean the goods requested by the customer either by fax, e mail or by post on the customer's official order form or company letterhead;
' Consignment Note' shall mean the document accompanying the goods in their dispatch & delivery from Solon to the customer & on which the customer signs for receipt of goods on delivery;
' Delivery Note' shall mean the document accompanying goods & on which Solon lists the goods dispatched against the customer's order.
(iii) No conditions or stipulations in or attached to any form of order submitted by the customer, or otherwise sought to be imposed by the customer, & which are inconsistent with the conditions or which purport to add to or modify them in any way shall have any effect.
(iv) No person in the employment of Solon or acting or purporting to act as an agent of Solon has the authority to accept orders or supply goods on any conditions other than these conditions or to vary these conditions in any way whatsoever, except by written agreement between the customer & a Director of Solon.
(v) No previous dealings or course of conduct between Solon & any customer shall vary or replace or prevail over these Conditions in any circumstances.
2. PRICES & QUOTATIONS
(i) All prices listed in the Solon Price List are correct at the time of publication of the current edition thereof. Solon will make all reasonable endeavors to ensure that goods are available at these prices. Solon Security Ltd cannot be held responsible if supplies are unobtainable or otherwise un-saleable.
(ii) All quotations are made at current prices listed in the current edition of the Solon Price List but such quotations are only valid until the expiration date specified on the quotation.
(iii) The prices quoted on Proforma invoices are only valid for the period specified thereon. If no period is specified thereon then the prices quoted are valid until the end of the calendar month in which the invoice was raised.
(iv) All prices quoted on invoices including Proforma invoices are subject to the addition of Value Added Tax at the rate current at the time of dispatch.
3. PAYMENT & SETTLEMENT TERMS
(i) Customers who wish to open credit facilities shall apply in writing to Solon, quoting the credit limit required & the names & addresses of two current commercial references.
(ii) Solon retains the right to decline any application for credit facilities without giving any reason.
(iii) Credit accounts are subject to settlement by the customer within 30 days from date of invoice. When payment is overdue Solon reserves the right to charge interest on the amount overdue at such rate as may be permitted by law from time to time.
(iv) When a credit customer is in default in the payment of any account then all sums owed to Solon by the customer on any account whatsoever become immediately due & payable in full.
(v) If the customer has no credit account, Solon will accept payment from the customer by bank transfer, cheque or major debit/credit cards.
(vi) Where a cheque is offered by the customer in payment for goods, Solon reserves the right to delay the dispatch of the goods pending the clearance of that cheque.
(vii) If for any reason the customer disputes the payment of any invoice, not withstanding this, they shall still pay all other invoices when they become due.
4. RETENTION OF TITLE
(i) Such goods shall remain the sole & absolute property of Solon as legal & equitable owner until such a time as the customer shall have paid Solon the agreed price in full together with the full price of any other goods the subject of any other contract with Solon.
(ii) The customer undertakes to inform Solon of any occurrence such as might compromise its right of ownership.
(iii) The customer acknowledges that they are in possession of goods solely as bailee for Solon until such time as the full price is paid to Solon together with the full price of any goods that are subject to any other contract with Solon.
(iv) The customer's right to possession of the goods shall cease if they, not being a company, commit an available act of bankruptcy of if they, being a company, do anything or fail to do anything which would entitle any person to present a petition for winding-up. Solon may for the purpose of recovery of its goods enter upon any premises where they are stored or where they are reasonably thought to be stored & may repossess the same.
5. CARRIAGE & DELIVERY
(i) Solon reserves the right to charge carriage on deliveries as appropriate.
(ii) We will contact you if the total weight of your order is over 150kg to make arrangements for delivery on a pallet. You will need a forklift truck to offload the pallet. For customers without a forklift truck we will dispatch your order on a vehicle with a tail-lift c/w manual pump truck to offload the pallet for you. You will need to arrange manpower to take the boxes off the pallet.
(iii) Delivery dates are given in good faith by Solon to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the times stated in any communication by & on behalf of Solon.
(iv) No liability for direct or consequential loss or damage arising from delay in the delivery of goods, including without prejudice to the generality of the foregoing any delays due to any Act of God, war, civil disturbance, strikes, lock-outs or any act outside Solon's control, will be accepted.
(v) The customer shall : -
a) Check all goods delivered & sign the delivery note for the goods in the presence of the driver;
b) Mark any discrepancies between number of boxes received against number of boxes indicated on the consignment note prior at the time of signing; &
c) Refuse any goods found to be damaged & mark the consignment note accordingly.
(vi) Any claims over damaged goods or discrepancies between the goods listed on the delivery note & the goods delivered to the customer must be submitted to Solon with the full particulars of the order, the delivery note & any other relevant information in writing within two working days of the delivery, failing which Solon cannot accept liability. The submission of a claim within this time limit does not necessarily mean that Solon will accept liability in relation to such claim. A consignment note signed 'unexamined' is not sufficient to uphold a claim,
(vii) If the customer does not receive the goods within 14 days of the date of invoice, they are required to notify Solon immediately thereafter; otherwise no liability can be accepted.
6. GUARANTEES
(i) Solon gives no guarantee or warranty on goods supplied by Solon other than that given by the manufacturers concerned or as provided with the orders.
(ii) Solon does not accept liability for consequential loss or damage arising from goods supplied by Solon.
(iii) All description, weights & dimensions issued by Solon are approximate only & are intended only to present to intending customers a general description of the goods to which they refer, & no warranties or representations are given or should be inferred there from.
7. ORDERS
(i) Solon's trading policy is only to supply customers against official customer orders. The proper control & authorisation of official orders is deemed to be the responsibility of the customers. Solon cannot accept any liability for either the incorrect use or abuse of customer official orders.
(ii) Solon reserves the right at anytime & without explanation to:
a) Refuse to accept an order
b) Cancel an order
c) Suspend deliveries against an order whether or not an account is in arrears
d) Refuse cancellation of an order
e) Cancel unexecuted installments of an order
(iii) No variation of an order will be recognised unless otherwise agreed by Solon in writing.
(iv) All orders must be confirmed in writing by the customers & duly authorised.
(v) Solon retains the right to levy a handling charge where a customer cancels an order.
(vi) Where an order involves bespoke work specific to a customer, including own brand printing, the customer cannot cancel the order & if they do, Solon reserves the right to invoice the order in full, whether it has been delivered or not.
8. RETURNS
(i) Please contact us for a Customer Returns number if you need to send anything back to us for repair or assessment. Goods will be rejected without this number.
Where Solon have made an error or the issue is warranty related we will issue you with a Customer Returns number and arrange to collect the goods without charge. Our carrier will make two attempts to make this collection after which charges will apply or we may request that you arrange your own carrier to deliver the goods to us.
(ii) Goods returned for credit must be accompanied by a delivery note quoting the number of Solon's invoice against which the goods were originally supplied & the reason for return.
(iii) Solon reserves the right to refuse any returns or refuse any credit for non-faulty returned goods, should those goods in anyway be unfit for resale. Unfit for resale being entirely at the discretion of Solon.
(iv) Solon reserves the right to invoice a restocking charge for any non-faulty returned goods.
(v) Goods returned & found to be faulty will be replaced or credited at Solon’s discretion & the costs of returning these items will be refunded by Solon.
(vi) No liability can be accepted for loss or damage to goods returned by the customer.
(vii) If there is a discrepancy between goods advised as returned & the actual goods received, Solon will only credit the goods actually received.
9. COPYRIGHT
The copyright & all other intellectual property rights in all articles, lists, drawings, descriptions & other information produced by Solon shall remain the property of Solon.
10. LAW
These conditions are subject to & shall be construed in accordance with the Laws of England & the parties submit to the non-exclusive jurisdiction of the Courts of England & Wales.